Refund Policy

1. The promise

If a payment was not what you wanted, ask us within 7 days of it and we will refund it in full. That covers every payment: your first subscription payment, each renewal and each plan switch. You do not have to give a reason, and there is no form to fill in.

This is the same promise made on the pricing page, and it means what it says: we will not argue about how many credits you used before deciding.

2. How to ask

Email info@vidmyth.com from the address on your account, send a message through the contact page, or open a support ticket, within 7 days of the payment. Tell us which payment you mean — the date and amount are enough.

We aim to confirm within one working day and to issue the refund within five. It goes back to the card you paid with, through Stripe; your bank usually shows it within 5–10 working days. A refund of an older PayPal payment goes back through PayPal.

3. Cancelling is not the same as a refund

You can cancel your subscription at any time from Manage billing on the pricing page. Cancelling stops the next renewal and keeps your plan until the end of the period you paid for — it does not refund the current period. To get the latest payment back as well, ask within 7 days of it.

4. What happens to your account

When a payment is refunded, the credits it added are removed from your balance. If you have already spent more than it added, your balance goes to zero rather than negative.

If the refunded payment paid for your current period, the subscription is cancelled so it does not renew, and the plan ends. Refunding a payment does not close your account, and you keep everything you have already generated.

5. Failed generations are not a refund matter

You are never charged for a generation that does not succeed. If a tool fails, the credits are returned to your balance automatically and immediately — there is nothing to claim and no need to contact us.

The same applies to videos that fail part-way through, and to videos that finish cheaper than we quoted: the difference is settled back to your balance on its own.

So a failed generation is a bug report, not a refund request. Tell us anyway — it helps us fix it.

6. The two exceptions

There are only two, and both are about abuse rather than usage:

• Accounts closed for breaching the Terms of Service — for example a fraudulent payment, or generating content prohibited by the Acceptable Use Policy — are not refunded.
• Repeated pay-and-refund cycles on the same account. The 7-day promise is meant to let you try VidMyth without risk, not to make it permanently free. If we see a pattern, we will tell you before we stop honoring it.

7. After 7 days

Outside the 7-day window we are not obliged to refund, and unused time on a plan you switched away from is not refunded. But we would still rather hear from you than lose you. If something went wrong — a plan you could not use, a feature that was withdrawn, an outage that cost you a deadline — write to us and we will look at it on its merits.

Where the law where you live gives you stronger cancellation or refund rights than this policy, those rights apply and this policy does not reduce them.

8. Products sold on your product pages

This policy covers payments made to VidMyth. Products sold from a product page a user published are sold by that user, and refunds for them are the seller's to handle under the guarantee their page states. If a seller will not honor it, you can report the page.

9. Contact

VidMyth LLC · info@vidmyth.com · or through the contact page.